Can not connect discord account on phone's+pc

I am having like 10 ish people a day who can not connect their discord account ( and can not buy because discord is mandatory, without discord i had multiple other errors)

https://cdn.discordapp.com/attachments/1233521889218007162/1235167460366487664/RPReplay_Final1714557165.mov?ex=6634b456&is=663362d6&hm=a0ea6cad61e8ba46953ce1da0fa4fc05a8f401a8a786d51da24e82bf97cecd6f&